Fake tech support

WHY IT WORKS

The hook

Technical language and fear of hacking make remote access or a refund process sound necessary.

WHAT THEY WANT

The endgame

Remote access, bank details, malware installation or payment for a nonexistent service.

WHAT TO NOTICE

Three repeating signals

1. 01

   An unsolicited technician says your device is infected

2. 02

   A pop-up tells you to call a number

3. 03

   They request remote access or unusual payment

IF YOU ALREADY ACTED

Move quickly, without panic

• Disconnect the device from the internet if remote access is active
• Remove remote-access software and run a trusted security scan
• Contact your bank from another device if financial details were exposed

Recovery depends on the payment method and circumstances. Contact the relevant bank, platform or local authority using independently verified details.